Support
Answers to common questions about Mapelly. If you can't find what you need, write to us and we'll reply by email.
How is a restaurant's level calculated?+
The level is calculated automatically from the reports on record: their category, severity and date, recent reports counting more. Reports come from visitors who use the app, and from our team, who reads public online reviews by hand and describes the incidents they mention in its own words, without copying anything from them. Not enough data means that there is not enough information on record to calculate a signal.
Does "Low concern" mean a place is safe?+
No. A level describes what has been reported, not how safe a place is. It is not an official rating, an inspection result or a certificate. If you have an allergy or an intolerance, always check with the restaurant.
Do I need an account?+
You can use the map, search and restaurant pages without an account. An account is needed to save places, send reports and confirm a visit with no issues. You sign in with Google or Apple; Mapelly never asks for a password.
How do I report an incident?+
Open the restaurant's page and tap Report an incident. Choose a category and a severity, enter the date of your visit and, if you like, a short description. Your report is shown on the restaurant's page without your name.
Can I edit or withdraw a report?+
You can edit a report for 48 hours after sending it, in Settings → My reports. After that it can no longer be changed, but you can withdraw it at any time.
Does Mapelly store my location?+
No. If you allow it, your location is used on your device to center the map on you. Your precise position is not sent to our servers. You can withdraw the permission at any time in your device settings.
How do I delete my account?+
In the app, go to Settings → Delete my account. See what gets deleted.
I own a restaurant and its information is wrong+
Write to contact@lemanbyte.com with the name and address of the restaurant, the information concerned and why it is wrong. We will review the request and correct or remove the information when the request is justified.